Returns & Exchanges

At Hairvivi, we want you to be completely satisfied with your purchase, which is why we offer a 15-day return policy for items in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.

Return Process

• 1.
  Submit a Request

  Contact our customer service team within 15 days of receiving your order to initiate the return process and receive your Return Authorization number.

• 2.
  Prepare the Package

  Place the wig in its original packaging, ensuring all tags, gifts, and the lace remain intact and attached as originally received.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our quality control team inspects and approves the item's condition, your refund will be processed to your original payment method within 3-5 business days.